When Mary* was referred to Canberra Rape Crisis Centre (CRCC), she was navigating the aftermath of sexual violence within her marriage, caring for young children, and facing a system she had never encountered before. As a woman from a culturally and linguistically diverse background (CALD), isolated by her abuser and unfamiliar with Australian support services, she didn’t know where to start. CRCC’s integrated approach meant she didn’t have to figure it out alone.
Mary* came to CRCC through a referral from Legal Aid. She needed support across multiple fronts – legal, medical, financial – while caring for her children without transport or a network to rely on.
“For many victim-survivors, the system itself becomes another barrier,” explains CRCC staff member. “They are expected to navigate police interviews, court processes, medical appointments, and government services – often while in crisis and caring for dependents. For someone unfamiliar with how these systems work, it can feel impossible.”
CRCC’s crisis team engaged with Mary* immediately, accompanying her to appointments with Sexual Health Services and supporting her through police interviews. Recognising the complexity of her situation, she was referred internally to CRCC’s Independent Sexual Violence Advisor (ISVA) program for ongoing case management.
This meant Mary* had one consistent point of contact who could coordinate across all the services she needed – legal, financial, medical, and emotional support – rather than telling her story repeatedly to different providers. CRCC also provided emergency transport assistance so she could attend appointments while managing childcare.
With support from Legal Aid, facilitated through her CRCC connection, Mary* was able to remain safely in her home. She and her children continue to engage with CRCC, moving through services with a clear pathway rather than falling through the gaps.
Mary’s* experience reflects why integrated support matters. For victim-survivors from CALD backgrounds – who may face language barriers, unfamiliarity with Australian systems, and additional isolation – a fragmented service system can mean the difference between getting help and giving up.
CRCC’s model ensures that victim-survivors like Mary* don’t have to navigate alone.
“No one should have to understand a system they’ve never seen before, while in the worst moment of their life. That’s our job – to walk alongside them.” CRCC staff member.
Consent note: Name and identifying details changed. Shared with client consent.