In this document, “we”, “us”, or “our” refers to Canberra Rape Crisis Centre (CRCC).

These Terms of Use govern your access to and use of this website. By using this website, you agree to these terms.

We may update these terms from time to time. The most current version will always be available on this page.

1. Purpose of This Website

This website provides information, resources, and pathways to support.

We aim to ensure the website is accessible, respectful, and safe for all users. You are not required to create an account or provide personal information to browse most areas of the site.

2. Your Use of the Website

You agree to use this website in a way that respects the safety, dignity, and rights of others.

You must not use this website to:

• Harass, threaten, intimidate, or harm others
• Share personal information about another person without their consent
• Upload or distribute abusive, exploitative, or harmful material
• Interfere with or disrupt the functionality or security of the website
• Misrepresent your identity in a way that causes harm

We may restrict or suspend access where there is a serious or ongoing risk to individuals or to the functioning of the website.

3. Safety and Responsibility

We recognise that accessing this website may carry risks for some users.

• Your use of this website is your choice
• You are responsible for how you access it (for example, on shared or monitored devices)
• You may wish to use private browsing or clear your history to protect your privacy

While we take reasonable steps to maintain a safe and secure website, we cannot guarantee that access will always be uninterrupted, secure, or free from errors.

4. Information on This Website

We aim to ensure that information on this website is accurate and current. However:

• Content is provided for general information only
• It may not reflect your individual circumstances
• Content may change without notice

This website is not a substitute for professional advice, medical care, or crisis support.

5. Accessing Support and Relationship to Services

This website is part of Canberra Rape Crisis Centre’s service offering and provides information about support options.

However, accessing or using this website alone does not establish a counselling, support, or client relationship with Canberra Rape Crisis Centre.

A support relationship is only established when you make direct contact with our service and engage with a counsellor.

• Our crisis support line is available on (02) 6247 2525, 7am–11pm, 7 days per week
• Support is provided by trained counsellors through this service

We do not provide real-time or monitored support through this website. Messages or enquiries submitted through the website may not be responded to immediately and should not be relied on in urgent situations.

If you require immediate assistance or are in danger, you should contact emergency services by calling 000, or another appropriate crisis support service.

6. Donations and Fundraising

This website may include options to donate or participate in fundraising activities, including through third-party platforms such as Raisely.

• Payments are processed securely by third-party providers
• We do not store your payment details
• Additional terms and privacy policies from those providers apply

We recommend reviewing those terms before completing a transaction.

7. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

8. Intellectual Property

Unless otherwise stated, content on this website is owned by or licensed to CRCC.

You may:

• Access and view content for personal, non-commercial use
• Share links to the website

You must not:

• Reproduce, adapt, or distribute content in a misleading or harmful way
• Use content for commercial purposes without permission
• Remove or alter attribution where it is provided

9. Links to Third-Party Services

This website may include links to external websites or services.

• These are not controlled by us
• We are not responsible for their content, security, or privacy practices
• Inclusion of a link does not imply endorsement

Your use of third-party services is governed by their own terms and policies.

10. Security

We take reasonable steps to protect the security of this website and any information transmitted through it. This includes the use of industry-standard measures such as encryption (including SSL), secure hosting environments, and access controls.

However, you acknowledge that:

• The transmission of information over the internet is not completely secure
• We cannot guarantee the security of information transmitted to or from this website
• Any information you provide is transmitted at your own risk

To the extent permitted by law, we are not responsible for any misuse, loss, or unauthorised access to information where the security of that information is not within our reasonable control.

Where personal information is involved, we handle that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This website may include integrations with third-party services (including fundraising platforms such as Raisely). We are not responsible for the security practices of those third parties.

11. Limitation of Liability

To the fullest extent permitted by law, including the Competition and Consumer Act 2010 (Cth) (which incorporates the Australian Consumer Law) and any other applicable legislation:

• This website and its content are provided on an “as is” and “as available” basis
• We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the website or its content
• We do not warrant that access to the website will be uninterrupted, timely, secure, or error-free

To the extent permitted by law, we exclude all liability for any loss or damage (including direct, indirect, incidental, consequential, or special damages), including but not limited to:

• Loss arising from reliance on information on this website
• Loss arising from inability to access or use the website
• Loss arising from errors, omissions, or inaccuracies in content
• Loss arising from use of, or interaction with, third-party platforms linked to this website

Where liability cannot be excluded under law (including under the Australian Consumer Law), our liability is limited, at our discretion, to:

• The re-supply of the relevant services; or
• The payment of the cost of having those services supplied again

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law which cannot be excluded.

12. Changes to the Website

We may:

• Update, change, or remove content at any time
• Modify or discontinue parts of the website
• Restrict access where necessary for safety, maintenance, or legal reasons

13. Governing Law

These terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia.

14. Contact

If you have questions about these Terms of Use, you can contact:

Canberra Rape Crisis Centre
P.O. Box 3805
Weston Creek ACT 2611